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Client Manager

Job title Client Manager
Location Pearlfisher London

This is
A key role within our Client Services team.

We need you to
Effectively manage a variety of creative projects, while building successful long-term client relationships with allocated clients. Practice effective and profitable account management on each of your projects.

This is a key role requiring the highest level of
Communication skills / Organisation / Attention to detail / Energy

You will show us that you have
An agency background with existing experience in client management for complex projects.
Energy, pragmatism, intelligence and a passion for design and brand-building.
An exceptional eye for detail.
The ability to build relationships with clients at all levels in the UK and internationally.
Natural communication skills and a common-sense approach married with intelligence, expertise and initiative.
The vision to see the ‘bigger picture’ and broader business issues and opportunities.
A collaborative, supportive and constructive working style, which can connect at all levels within the Pearlfisher business and externally.

The bare minimum we need from you is
At least two years’ experience in a client services role in a branding and design.
Expert written and spoken English.
A relevant degree or other higher-level qualification.

And the technical skills we’d appreciate are
Adobe CC

The role in detail 
i.  Clients
Account manage a selection of core clients and creative projects.
Develop strong client relationships with your allocated clients.
Prepare cost estimates and creative briefs (with planning team) in advance of project work starting.
Report on project status through contact reports/ activity reports to internal/ external teams.
Ensure efficient project administration (ie. on brief, on budget and ensure all documentation is
up-to-date on the client server eg. proposals, estimates, visuals etc).
Effectively resource for your projects on a weekly basis with the Creative Resources Manager.
Help drive farming strategies alongside Senior Client Manager/Client Director by: writing farming activity plan with Client Manager/Client Director, reporting on client business to feed into farming activity, and helping to identify new opportunities.

ii.  Commercial
Ensure revenue forecast for your client business is accurate on a weekly basis and highlight any issues at the earliest opportunity (prior to the weekly meeting).
Write cost estimates with the support of the Senior Client Manager/Client Director.
Budget effectively in conjunction with Senior Client Manager/Client Director.
Monitor project effectiveness in conjunction with Client Director and Creative Resources Manager.
Ensure all estimates are approved and all invoices are raised, checked and sent to client on time.
Monitor project spend – resources, expenses and bought-ins – and highlight potential overspend to Client Director.
Be aware of margin on fees and costs.

NB Pearlfisher reserves the right to amend your duties slightly or provide you with additional duties within your skills and competencies.

Assessment of success
Success will be viewed and measured as part of the wider Pearlfisher London goals which are based on Creative Excellence and Business Performance:
i.  Successful project and client management, demonstrated through effective, profitable budgeting and timely delivery.
ii. Proven client and internal relationships that lead to effective briefing and resulting in creatively excellent design solutions.

Reporting structure
The Client Manager will report to the Client Director and Client Development Director and will also work in close collaboration all other Pearlfisher teams.



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