Job title IT Support Trainee / Assistant
Location Pearlfisher London
A role to support technology and admin resources, on a day to day basis, for all teams at Pearlfisher London. The role is aimed at an entry level individual with a strong interest or education in Technology and will provide the opportunity to develop those skills and gain industry experience.
We need you to
This is an influential role requiring the highest level of
Professionalism / Maturity / Objectivity / Integrity
You will show us that you have
You will definitely need to be
The bare minimum we need from you is
A passion for IT, with this role you do not need specific IT experience. We simply want to build on an existing interest in IT and have created a platform in which you can learn and expand your IT knowledge.
And the technical skills you will need to have are
Ideally, you will have experience of/exposure to
The role in detail
i. Hardware & Peripheral Support & Management
Provide technical support to all users and understand any arising IT issues, whilst being sensitive to user’s needs and timescales. Aim to calmly reassure and work with them towards an effective and lasting solution. Anticipate problems before they arise and work as much as possible ‘behind the scenes’ to provide the stability of systems and freedom from problems. This covers all workplace technology, including, computers, printers, telephones, displays, wifi, servers etc.
ii. Creative & Office Software Support
Provide support and troubleshooting for a wide range of digital and office software, including design, video editing, 3D, Google Docs plus more.
iii. Education & Development
Provide education and assistance aiming to make members of Pearlfisher more self sufficient in their IT needs. Set up new starters and carry out inductions to familiarise them with Pearlfisher technology. Develop a solid understanding of the differing requirements of the main teams within Pearlfisher to assist with the progression of Technology in these areas.
iv. Asset Management
Manage software licensing as well as ensuring accurate and prompt registration of new equipment and software. Completing regular 6-monthly hardware and software audits, check all new and existing registrations, and report on any discrepancies in duplication or legality.
v. Web / Video / Telephone Conferencing
Provide specific support of Pearlfisher conference rooms in terms of helping set up audio and video systems, as well as support for Video and Telephone conferencing.
vi. Remote Support
Remote support may be required to assist users in the US offices during times of absence in the (during office hours).
vii. Assist the IT Manager with larger projects and rollouts.
Success will be viewed and measured in two ways:
i. Operational Effectiveness: the stability of workplace technology and overall support provided.
ii. Cultural Value: impact, value and contribution to our working culture.
You will report directly to the IT Manager, Global who is based in London. The role will also involve close consultation with all teams and will be regularly assessed.