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IT Support Trainee


Job title IT Support Trainee / Assistant

Location Pearlfisher London


This is

A role to support technology and admin resources, on a day to day basis, for all teams at Pearlfisher London. The role is aimed at an entry level individual with a strong interest or education in Technology and will provide the opportunity to develop those skills and gain industry experience.


We need you to

  • Provide first and second line IT support to all users at Pearlfisher to ensure the smooth and efficient running of the studio. This will take place under the direction and support of the IT Manager in London.
  • Work in close collaboration with individuals from all teams internally, to enable everyone to carry out their work with minimum disruption, using the best tools available to them.
  • Engender a deep level of trust and confidence across the team, develop strong working relationships, anticipate needs and use the technology we have in place to best support all of this.


This is an influential role requiring the highest level of

Professionalism / Maturity / Objectivity / Integrity


You will show us that you have

  • Strong technical interests
  • A constant ‘can-do’ and multitasking approach to your work, and be able to manage several people’s ‘pressing needs’ simultaneously and calmly.
  • The ability to work independently and take ownership of projects


You will definitely need to be

  • A skilled communicator and problem-solver
  • A talented facilitator
  • Highly intuitive and aware
  • Ability to work to deadlines, often under pressure


The bare minimum we need from you is

A passion for IT, with this role you do not need specific IT experience. We simply want to build on an existing interest in IT and have created a platform in which you can learn and expand your IT knowledge.


And the technical skills you will need to have are

  • MacOS / iOS
  • Microsoft Windows
  • Microsoft Office
  • Google Apps / Docs


Ideally, you will have experience of/exposure to

  • Basic hardware knowledge of Macs/PCs, iPads/iPhones, peripherals
  • Basic Networking Concepts
  • Basic knowledge of creative software such as Adobe Creative Cloud


The role in detail

i. Hardware & Peripheral Support & Management

Provide technical support to all users and understand any arising IT issues, whilst being sensitive to user’s needs and timescales. Aim to calmly reassure and work with them towards an effective and lasting solution. Anticipate problems before they arise and work as much as possible ‘behind the scenes’ to provide the stability of systems and freedom from problems. This covers all workplace technology, including, computers, printers, telephones, displays, wifi, servers etc.


ii. Creative & Office Software Support

Provide support and troubleshooting for a wide range of digital and office software, including design, video editing, 3D, Google Docs plus more.


iii. Education & Development

Provide education and assistance aiming to make members of Pearlfisher more self sufficient in their IT needs. Set up new starters and carry out inductions to familiarise them with Pearlfisher technology. Develop a solid understanding of the differing requirements of the main teams within Pearlfisher to assist with the progression of Technology in these areas.


iv. Asset Management

Manage software licensing as well as ensuring accurate and prompt registration of new equipment and software. Completing regular 6-monthly hardware and software audits, check all new and existing registrations, and report on any discrepancies in duplication or legality.


v. Web / Video / Telephone Conferencing

Provide specific support of Pearlfisher conference rooms in terms of helping set up audio and video systems, as well as support for Video and Telephone conferencing.


vi. Remote Support

Remote support may be required to assist users in the US offices during times of absence in the (during office hours).


vii. Assist the IT Manager with larger projects and rollouts.


Success will be viewed and measured in two ways:

i. Operational Effectiveness: the stability of workplace technology and overall support provided.

ii. Cultural Value: impact, value and contribution to our working culture.


Reporting structure

You will report directly to the IT Manager, Global who is based in London. The role will also involve close consultation with all teams and will be regularly assessed.

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